Order Tracking Page (for Customers) - How my Customers can Track their Orders through my Website ?

  • Yes! you can create your own Order Tracking page for your Customers, so they can Track their Orders through your own Website.
  • Also you can add Promotional Marketing banner of your Product or Sale to generate more Revenue.

  • To Setup your "Order Tracking page" follow below steps :
    1. Go to your ILS Portal
    2. From left-side menu Click on "Settings" option
    3. Click on "Order Tracking" Section
    4. In Appearance Tab > In Brand Slug > Add your Brand Slug at the end of the Tracking page link in the Textbox > Click on "Check Availability" button to check if its available.
    5. If it shows "URL is available" popup > Copy the Tracking link below the Brand Slug Textbox & Set it in Header or Footer of your Website with the help of your Developer.
    6. Then in Availability below Brand Slug > Click on "Enable" button to enable this feature
      That's it, now your customers can easily Track their orders from your Website.
  • Order Tracking- Overview
    • To track their Orders your Customers will Click on the Order Tracking Page Link set by your developer on your Website, which will direct them to your "Tracking Login Page" where they can enter their Order details like "Order no. & Phone no./Email OR AWB no." & Click on the "Track Order" button. After that they will be directed to "Tracking Detail Page"
    • You can also add Promotion Banner Image on Tracking Login page for your Customers, from Settings to promote your Products, Services, Events, or Latest Special Offers.
    • Tracking Detail Page
    •  
      • Here Customer can check their Order Delivery Status as "Ready to Ship, Manifested, In Transit, Out for Delivery or Delivered".
      • Also they can check other Contents like "Customer Information, Tracking Information, Shipment History & Items of Shipment".
    • You can Customize your Tracking Login Page & Tracking Detail Page (e.g. Appearance & theme) from "Order Tracking" Section
  • Customization Settings -
    1. Appearance
      1. Browser Info - You can upload your Brand's "Fav icon" to make your Order Tracking Page more attractive & Customize your Web Title (Text visible on the Browser Tab) e.g. your Brand name, or something that describes your Order Tracking Page which will help in Search Engine Optimization(SEO) of your Order Tracking Page.
      2. Header Info - You can Upload Brand "Logo" in the Heading & Customize the "Header Title" for your Order Tracking Page e.g. "Track Order" or your Brand Name.
      3. Appearance Settings - You can set Theme Color, Background Color, Font Color & Button Font Color and also add any Additional CSS through your Developer to Customize your Order Tracking Pages according to your Website.
      4. Date & Time Format - You can set the Date & Time format for Date & Time in Shipment History of Tracking Detail Page.
    2. Tracking Login Page
      1. Tracking Method- You can select through which Details your Customers can Track their Order- Order no., Tracking no. or Both.
      2. Email Address or Mobile no. - You can enable or disable "Email or Phone no." option to Track the Order.
      3. Button Label & Description - You can customize the Description & Button Text.
      4. Banner Image - You can Upload Banner Image for Promotion of your Store & Products or Notify Customer about Sales etc. along with selecting the Banner Position
      5. Feedback message text - You can Customize Error feedback messages for different situations.
    3. Tracking Detail Page
      1. Tracking Page Content - You can customize which Extra Contents you want to display along with "Order Tracking Bar" like Customer Detail, Product List, Tracking history or Tracking Company
      2. Tracking Steps Icon- You can enable this option to display Icons with Tracking steps to make it more Attractive
      3. Tracking Steps Labels- You can customize the Tracking steps Labels for different stages like Ready to Ship, Manifested, In Transit etc.
      4. Top Content- You can add any Content in Top of Tracking detail page e.g. Page heading
      5. Bottom Content- You can add any Content in Bottom of Tracking detail page e.g. Privacy & Policy