Once customer send a return request it’ll be visible under pending requests tab, Now you can accept or decline the request as below,

Approve requests : 

1. Click on order name from pending request tab

   

2. Click on Approve button

   

3. Select logistics and click on approve button

   

4. After approving the request it’ll move to the active return tab

An email notification will also be sent to the customer stating that his/her return request has been approved.

Decline Request : 

1. Click on order name from pending request tab

   

2. Click on Deny button 

   

3. Write deny return request reason, click on save button

   

4. After denying the request it’ll move to the declined requests tab

An email notification will also be sent to the customer stating that his/her return request has been rejected with reason.

Mark as Return Received : 

• Once the item is received in your warehouse you can mark the return as an order received from the active return tab. It will move to the Return received tab.
• An email notification will also be sent to the customer stating that his/her return has been received to the seller. 

Archived requests : 

Once all processes are done from your end you can mark the order as archived from the return received tab. This is the final step of the received return request.

By managing order returns effectively, you can create a positive experience for your customers even when they encounter issues with their purchases. This way, you can enhance customer loyalty, reputation, and overall business success.